At Romulo Photo, we are committed to delivering your photography accessories, cameras, and lenses safely and efficiently. Below is our shipping policy, outlining the timeframes, costs, and other important details regarding order delivery.

1. Shipping Locations

We offer worldwide shipping, ensuring that photographers and content creators around the globe can access our high-quality products.

2. Processing Time

  • Orders are typically processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email with tracking details once your order has been shipped.

3. Estimated Delivery Time

Delivery times vary by location:

  • United States & Canada: 7–14 business days
  • Europe: 10–20 business days
  • Asia & Middle East: 10–20 business days
  • Australia & New Zealand: 12–25 business days
  • South America & Africa: 15–30 business days

Note: Delivery times may be affected by customs clearance, weather conditions, or other unforeseen factors beyond our control.

4. Shipping Fees

Shipping costs are calculated at checkout based on your location and the weight of the order. Occasionally, we may offer free shipping promotions, which will be advertised on our website.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package. Tracking updates may take 24–48 hours to appear in the system.

6. Customs & Import Duties

  • International orders may be subject to customs fees, import taxes, or duties depending on your country’s regulations.
  • Customers are responsible for paying any applicable customs fees.
  • Delays due to customs processing are beyond our control.

7. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery time:

  • Check your tracking information for updates.
  • Contact our support team at [[email protected]] for assistance.

8. Incorrect Shipping Address

  • Ensure your shipping address is accurate at checkout.
  • If you provide an incorrect address and the package is returned to us, additional shipping fees may apply for reshipment.

9. Contact Us

For any shipping-related inquiries, feel free to contact us at [email protected].