At Romulo Photo, we strive to provide high-quality photography accessories, cameras, and lenses. If you are not completely satisfied with your purchase, we offer a return and refund policy under the following conditions:

1. Return Eligibility

You may return an item if:

  • It is unused, in its original packaging, and in the same condition as received.
  • It has all original accessories, manuals, and warranty cards (if applicable).
  • The return request is made within 14 days from the delivery date.

Non-Returnable Items:

  • Items that are damaged due to misuse or improper handling.
  • Items with missing original packaging or accessories.
  • Software, downloadable products, or gift cards.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at [[email protected]] within 14 days of receiving your order with your order details and reason for return.
  2. Approval & Instructions: Our team will review your request and provide return shipping instructions.
  3. Return the Item: Ship the item back within 7 days of receiving return approval. The customer is responsible for return shipping costs.
  4. Inspection & Refund Processing: Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

3. Refund Policy

  • If approved, refunds will be processed within 7–10 business days after receiving and inspecting the item.
  • If the return is due to an incorrect or defective item, we will cover the return shipping costs.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or store credit.

5. Exchanges

We offer exchanges for defective or incorrect items. Contact us at [[email protected]] within 14 days of receiving your order to request an exchange.

6. Contact Us

For any refund or return inquiries, reach out to our support team at [email protected].